Ricky Says

Question: Even though I have set up profiles for my Blackberry Curve phone, I still do not receive email messages when its on. The phone rings but not when I get email at any of the email addresses I have set up.

Can you help?

Answer: I had this problem a while back with my Blackberry Curve, and the solution was to resend the service books - something you can do from your Blackberry using it's built-in web browser, or from another computer using Internet Explorer or similar web browser.

Open the Blackberry website (https://att.blackberry.com/ for AT&T users) and log in with your blackberry account info. Click the "Service Books" link and then click the "Send Service Books" button.

If you are experiencing difficulties sending or receiving email from your BlackBerry device, sending service books to your device will usually take care of the problem.

Question: I have some pictures I took with my Blackberry Curve that I'd like to copy over to my computer. How do I do this?

Answer: With Blackberry phones you have a few choices for copying photos to your computer, or for copying them from your computer to your Blackberry. These instructions also work for copying music files and videos.

1. Transfer via email. This is the easiest way, and doesn't cost any money because data transfer is included in the Blackberry service. With the picture open on your Blackberry (Media -- Pictures -- My Pictures -- and then find your picture), press the menu button and select "Send As Email" (you have to scroll down a ways on the menu to find this option).

The email will show up on your computer with a file attachment containing your picture in jpg format, which is compatible with any photo imaging programs and will even open in Microsoft Paint (although I recommend a program like Paint.NET which is free and awesome).

The only drawback with the email approach is that you can only send one picture at a time, which gets a little tedious if you have several pictures you'd like to copy to your computer. In that case I recommend the USB data cable approach described below.

2. Transfer using bluetooth.

Open the Media application on your Blackberry to view your pictures, and open the picture that you want to transfer. Press the menu button and select "Send Using Bluetooth" (you'll have to scroll down the menu towards the bottom to see this option).

You have to have Bluetooth enabled on your BB, otherwise you'll see a warning message: