How to Prevent Duplicate Blackberry Emails

Question: I keep getting duplicate emails on my Blackberry Curve 8310, and it seems to be only messages that I reply to (where the original message will show up again after I reply to it, even if it was received several weeks ago). Is there a way to turn this off?

Answer: The trick for turning off duplicate emails was to switch the account type to use my company's outlook web mail address instead of integrating directly with the exchange server.

Basically I logged into the Blackberry email account setup screen and deleted my existing email account, and then created a new one that used the same web address that I use when I log into Outlook with the web client.

The devil is in the details however, and here are the tricks I used to create a blackberry email account that used my company's outlook web address instead of exchange.

First, I logged into the blackberry internet service page ( for me since I'm with AT&T), and then deleted the account that I had set up.

Next, I created a new account using (or some bogus email address that the service won't be able to find. This is necessary because it won't show you the super advanced account configuration options unless it can't connect to your mail server, so this fakes it out).

Email messages aren't being received on my Blackberry

Question: Even though I have set up profiles for my Blackberry Curve phone, I still do not receive email messages when its on. The phone rings but not when I get email at any of the email addresses I have set up.

Can you help?

Answer: I had this problem a while back with my Blackberry Curve, and the solution was to resend the service books - something you can do from your Blackberry using it's built-in web browser, or from another computer using Internet Explorer or similar web browser.

Open the Blackberry website ( for AT&T users) and log in with your blackberry account info. Click the "Service Books" link and then click the "Send Service Books" button.

If you are experiencing difficulties sending or receiving email from your BlackBerry device, sending service books to your device will usually take care of the problem.

Essential Blackberry Email Tips and Tricks

Here are a few handy shortcuts for Blackberry email that most Blackberry owners just won't be able to live without.

1. Mark All Messages As Read/Opened

Select the most recently dated email in your main email folder (the one at the top).

Press the menu button, and choose the "Mark Prior Opened" option.

All of your email messages will be marked as opened, taking your message counter back down to zero (perfect for obsessive-compulsive guys like me who just have to keep track of new messages vs read/opened messages).

You can also select any previous day in your email inbox, in which case choosing the "Mark Prior Opened" menu option will only mark all messages previous to that day (including messages from that day).

2. Delete All Messages

As email messages pile up in your inbox faster than you can individually delete them, you'll probably start looking for an option that will delete all email messages from your Blackberry.

Select the top-most day in your email inbox, press the menu button, and choose the "Delete Prior" option to immediately remove all email messages from your Blackberry email inbox.

You can also select a prior day in your inbox, and only messages prior to and including that day will be deleted.

Be careful with this one though. It's a very handy option that keeps your email inbox under control, but there's no "Undo" feature, so deleting email messages is a permanent operation that happens immediately.

3. Move to the Top