Question: My iPod has totally stopped working. It won't charge when plugged into the computer and won't turn on at all. Could it be a battery issue? As far as iTunes goes, how can I transfer my entire library over from our old computer to our new computer? I've tried copying and pasting and I installed the iTunes from the disk but my library is still empty? Thanks - Jean

Answer: Jean, you're not alone with the whole iPod freezing situation. I just bought my wife an iPod nano for Valentine's Day, and two days later it completely froze up. The kids had been playing with it, and I think they just got a little crazy with all the buttons.

Resetting a Frozen iPod

The trick for resetting a frozen iPod is to press the Menu and center button at the same time and hold them for about 6 seconds. You should see the Apple icon and your iPod should restart. Give that a try and let me know if it does the trick. If it doesn't work, then I recommend taking your iPod into an Apple store where they can check if the battery is fried.

Copying Music from an Old Computer to a New Computer

As for copying your music from your old computer to your new computer, look in your My Documents folder and you'll see a My Music subfolder. iTunes stores it's music under My Music --> iTunes --> iTunes Music. That's the folder you'll need to copy to your new computer, and for Windows Vista you'll paste it into your C:\Users\Jean\Documents\My Music\iTunes\ folder (assuming you have a user account created named Jean).

iTunes should recognize the music automatically, but if it doesn't then you can use the File --> Add Folder to Library menu in iTunes to load the new folder into iTunes.