Ricky Says

Last year I trashed on Norton because it failed to protect my home computers from Malware Alarm, and instead gave props to Panda Antivirus.

A rep from Norton reached out to me a couple weeks ago, and asked if I'd give them a second chance with their new flagship program Norton 360. He said they'd greatly improved their focus on virus protection, and was confident that they'd addressed the issues I raised in my earlier review.

I'm all about second chances, so I downloaded and installed Norton 360 on both of my home computers - one that's used primarily by my kids upstairs for games, and my wife's laptop that she uses for email, shopping online, and of course Facebook. My Panda subscription had expired, so these machines had been running unprotected for a while. I was getting some windows error popups every time I started the kids computers - indicating that a file or memory address could not be accessed, and who knows what else had snuck onto those machines while browsing the web and playing online games (my kids tend to just click "Ok" whenever they see popups, a habit I'm trying to get them to stop).

After installing Norton, which includes a license for up to 3 computers, I ran a full scan to check for viruses, spyware, tracking cookies, malware - the works.

It turned out I had 4 trojan horse viruses lurking on my system, which Norton was able to detect and delete. Trojans are dangerous viruses that work secretly in the background to download and run fraudulent security tools, keyloggers, adware, web browser toolbars and other malicious applications.

Question: My dell 8400 tower went down, replaced power supply and ..nothing. How can I get everything off the hard drive, install into another tower, or take it somewhere to download to external drive?

Answer: From what you've described, it sounds like your motherboard is probably fried. Since the Dell 8400 series run an old Pentium 4 processor, it's probably not worth bothering with trying to replace the motherboard and you're better off trying to get the data off the hard drive and replace the system altogether.

You have a couple options for doing this. You can hook up the hard drive as a slave drive in your new system, or you can use an IDE adapter that plugs into a USB port and treats your hard drive like an external USB drive.

Either way you'll need to remove the hard drive from your old system, which is easy to do. Remove the screws from the outer casing (some cases let you slide the side off without removing screws) and locate the hard drive. There will be a flat thin cable about 2 inches wide connecting it to the motherboard. Remove the screws holding the hard drive to your case (usually 2 on each side) and then remove all cables and power cords going into the hard drive.

IDE Adapter

The easiest way to get data from your old hard drive onto another desktop system or laptop is to connect it using an IDE adapter. The adapter will connect your hard drive with your other system's USB port, and will let you copy files over just like it was a USB flash drive.

The new iPhone 3GS has arrived, and I've had a chance to put it through it's paces over the last couple of days. I definitely recommend it - especially if you can get the upgrade pricing - and be sure to check with an Apple store for in-stock availability, because AT&T stores are currently backed up at least a week.

The first thing I did when I upgraded was to copy everything from the old iPhone 3G to the new 3GS. This included all the apps I had purchased, and all the music, photos, contacts, email, notes - the whole enchilada.

Overall the process went fairly well, and I'll rate it a B+ in spite of a few gotchas along the way.

Here are the steps I took to backup my old 3G and restore the new 3GS from the backup. These same steps can be followed to fully backup an iPhone 3G (and you might realize after reading this article that the backups you've been doing have not been backing up your purchased apps).

1. Backup the old iPhone 3G

Connect your iPhone to your computer with the USB data cable and open iTunes. Wait for it to recognize your iPhone, and then right-click on your iPhone in the left side bar. Select "Backup" from the short-cut menu to start the backup.

The first backup took about 20 minutes on my iPhone, which was loaded with about 4 GB of data. I say first, because I ended up having to do it again because the first run didn't backup my purchased apps nor my music files.

Instead, I received an error message indicating that not everything was transferred, and that my computer wasn't authorized to play the items (even though I had already authorized my computer).

Turns out you have to tell iTunes to transfer purchased apps from your iPhone to your computer, and Apple didn't put the menu option in a prominent location.

2. Transfer Purchased Apps

If you own an iPhone 3G as I have for several months, then you're probably used to a daily battery charging routine. I usually charge my iPhone every morning and sometimes again during the day.

I also travel a lot and like to listen to music while flying, so I often get off the plane with a dead iPhone battery and can't check email or find where I'm at using Google Maps/GPS.

That all has changed after receiving a treasured Father's Day gift from my son, that's tripled the amount of time I can use my iPhone in between charges.

Sure, Apple provides several tips for conserving power and extending iPhone battery life, but they all follow a similar approach that basically involves NOT using important features like Wi-Fi, 3G wireless network speed, GPS location services, etc.

Basically all the features that drew me to the iPhone in the first place, and convinced me to trade in my Blackberry for one, are the ones Apple recommends I stop using in order to extend battery life. No thanks - I'm not about to turn them all off just to add a few minutes to an already short battery life. I would have stuck with my Blackberry if that was the end of the story. Fortunately it wasn't.

The gift I received from my son was a Tekkeon MP1800 lithium-ion rechargeable battery pack that gives me 2 1/2 iPhone charges, so I can stay powered up even when I don't have an outlet nearby.

Question: I emailed myself a video I took from my blackberry curve. When i try to play the video on my computer it says it can't find the file extension. What is the deal?

Answer: The deal is that you either need a program installed on your computer that can play the video file, or a program that will convert it to a common video format like Quicktime or Windows Media.

I'll cover both approaches, and will introduce you to some free and low-cost programs that'll handle the video viewing and converting. I'll also show you how to convert Quicktime or Windows Media videos into a format that can be viewed on a Blackberry, iPhone, or virtually any mobile device that supports video.

Video Players

Most computers come with some form of a video player, such as Windows Media Player that plays video files with a .wmv extension. You can also get the Quicktime video player for free from Apple that plays .mp4 video files.

However, videos that are recorded from a mobile device will usually have a different file extension, such as .3GP for movies recorded on Motorola RAZR phones. These videos won't play in Quicktime or Windows Media.

You'll need a video player designed to read the video format that your specific mobile device uses, or better yet - one that can play a wide range of video formats so that you'll still be in luck if you switch phones in the future.

Rather then look for a universal video file player, look for a video file converter. Not only will you get the ability to view all kinds of video files, but you'll be able to convert them to be viewable on other devices or other computer systems like a Macintosh. Two for the price of one.

Video Converters